Ammi’s Biryani is a food chain with outlets across India. They needed a Mobile Application to reduce the call center load and to allow users could order food more conveniently and with a shorter response time. Navyug designed the Application Architecture and developed the entire application.
Client: TMA Hospitality Services Pvt. Ltd.
Project: Mobile App for Ordering Biryani Online
The Client requirement was to develop a mobile application that ‘talked’ to their back-end and provided a uniform user experience across different mobile platforms (Android, iOS, and Windows).
The need was for a pleasant and ‘easy to use’ user interface for ordering food which did not require an interaction with the call center at any point.
The client required the users to have the ability to search for and apply discounts to orders on the application itself.
Visits and interaction with staff and business owners.
Balsamiq mockups of the solution.
Poker Planning, Agile methodology with daily standups, sprints and retrospectives.
Test Driven Development.
Code and Progress of work shared with Client on Git and Trac.
Daily 15 min interaction with client during stand-up, to ensure maximum communication and quick reactions.
Provide Users the ability to easily order food, select and apply discounts and pay for their orders online
Functionality for a User to track an order
Store an order and use the same for repeat orders
Other features like Location of nearby outlets provide Feedback and Contact the Head Office.
Customers could now place orders online using the mobile app without any interaction with a call center – thus reducing load on the call center by 50-60% which helped client to improve ROI immensely.
User experience was enhanced as they were provided a number of value added features like finding nearby outlets, applying offers, saving orders for future re-ordering and contacting the Ammi’s Head Office.
EmberJS with Handlebars and SASS
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