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AMMI’S BIRYANI

Ammi’s Biryani is a food chain with outlets across India. They needed a Mobile Application to reduce the call center load and to allow users could order food more conveniently and with a shorter response time. Navyug designed the Application Architecture and developed the entire application.

Client: TMA Hospitality Services Pvt. Ltd.

Project:  Mobile App for Ordering Biryani Online

 

CHALLENGES

  • The Client requirement was to develop a mobile application that ‘talked’ to their back-end and provided a uniform user experience across different mobile platforms (Android, iOS, and Windows).

  • The need was for a pleasant and ‘easy to use’ user interface for ordering food which did not require an interaction with the call center at any point.

  • The client required the users to have the ability to search for and apply discounts to orders on the application itself.

PROCESS FOLLOWED

  • Visits and interaction with staff and business owners.

  • Balsamiq mockups of the solution.

  • Poker Planning, Agile methodology with daily standups, sprints and retrospectives.

  • Test Driven Development.

  • Code and Progress of work shared with Client on Git and Trac.

  • Daily 15 min interaction with client during stand-up, to ensure maximum communication and quick reactions.

FEATURES

  • Provide Users the ability to easily order food, select and apply discounts and pay for their orders online

  • Functionality for a User to track an order

  • Store an order and use the same for repeat orders

  • Other features like Location of nearby outlets provide Feedback and Contact the Head Office.

“Wonderful UI.”

CA Uttam Jain , Reviewed on Google Play Store

RESULTS

  • Customers could now place orders online using the mobile app without any interaction with a call center – thus reducing load on the call center by 50-60% which helped client to improve ROI immensely.

  • User experience was enhanced as they were provided a number of value added features like finding nearby outlets, applying offers, saving orders for future re-ordering and contacting the Ammi’s Head Office.

TECHNOLOGY

Technology

PhoneGap and Javascript

 

Framework

EmberJS with Handlebars and SASS

 

Database

PostgresQL

 

Testing Tools

Selenium, Capybara, Cucumber and Robotium

 

Project Case Study

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